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kawtoy_77

New Champaign, Illinois Station!

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VERY receptive to customer comments ever since they were dumped by Citgo and struck out on their own.

 

It is amazing how corporations stifle customer service... and small independent bodies thrive on making this a signature!  ::)

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I wouldn't necessarily call RR a small company... about 130 stations at last count.  They were dumped by Citgo, primarily because of the politics of Citgo's parent and RR's refusal to open stations in areas where the economics didn't justify the costs.

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I had no idea that CITGO had any part in RR.... Thanks for the info, and maybe RR will be better off alone. How long ago did all of that take place?

 

here is the ending of the story...

http://www.csnews.com/top-story-citgo_bites_back__road_ranger_claims_are__inaccurate_-43113.html

 

Basically what happened previously was that Road Ranger was growing quite quickly and was buying up C-stores are good clip.  The Chavez regime wanted to use Citgo as a PR tool in the US.  They wanted all Citgo franchisees to be smaller operators(to keep there individual power down) and operate in low income areas.  This was the opposite of the Road Ranger business plan.  So first they refused to supply the number of gallons Road Ranger's required to stay in business claiming the hurricanes caused too much disruption.  Then it was because of a series of anti-Chavez protests in the Rockford area...Then it was Road Ranger supposedly violated their contracts by purchasing too many other Citgo franchises.  When it came time to renew the franchising agreement, Citgo required RR to sell a hefty share of their most profitable stores, to foreign owned entities and open stores in seriously economically disadvantaged areas.  RR felt they had no option but to tell Citgo to stuff it and become unbranded.  The RR management has done a very good job of building an excellent brand since then.

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